Terms and conditions
1. Scope These general terms and conditions apply to all contracts between Orderhouse GmbH and consumers (§ 13 BGB) that are made via our online shop. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. For all other deliveries by Orderhouse GmbH (hereinafter: Orderhouse) to the general terms and conditions (GTC) for corporate customers apply. 2. Contractual partner, customer service The purchase contract is concluded with Orderhouse GmbH. More information about us can be found in the imprint. You can reach our customer service for questions, complaints and complaints from Monday to Thursday between 11 a.m. and 5 p.m. on 0621 44584257. 3. Conclusion of a contract The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the order button, you are placing a binding order for the goods in the shopping cart. The order is confirmed immediately after the order has been sent. We can accept your order by sending an order confirmation by email or by delivering the goods within seven days. The acceptance is subject to the availability of the ordered goods. The delivery time is non-binding for goods that are not in stock. If it is not possible for us to accept the customer's offer, he will be informed in any case. Shipping costs are added to the stated product prices. You can find out the amount of shipping costs in the product details or in the Help & Service area under Shipping costs. 4. Payment Payment is made by PayPal, credit card, advance transfer and open invoice. Credit card Your credit card will be charged at the time we send the goods to you. Paypal Payment is made with the completion of your order via PayPal. Advance transfer The transfer takes place before the goods are dispatched. invoice If the value of goods exceeds EUR 40.00, you can also purchase on account if you have a perfect credit rating. Payment is made within 10 days of the invoice date. Service fee: 1.50 EUR 5. Delivery time The delivery time can be found on the article page. If an item cannot be delivered immediately, the delivery time is given in working days. The days of the week from Monday to Friday count as working days. Saturdays, Sundays and national holidays are not taken into account when specifying processing, transit and delivery times. 6. Retention of Title The goods remain our property until full payment. 7. Complaints From February 15, 2016, the EU Commission will provide a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The dispute settlement platform can be reached under the external link http://ec.europa.eu/consumers/odr/. 8. Contract text storage We save the contract text and send you the order data and our terms and conditions by email. You can view the terms and conditions at any time here on this page. For security reasons, your past orders are no longer accessible via the Internet. 9. Contract language The language available for the conclusion of the contract is German. 10. Notice according to the Battery Act Since our shipments may contain batteries and rechargeable batteries, we are obliged under the Battery Act (BattG) to point out the following: Batteries and rechargeable batteries may not be disposed of with household waste, but you are legally obliged to return used batteries and rechargeable batteries. Old batteries can contain harmful substances which, if not properly stored or disposed of, can harm the environment or your health. But batteries also contain important raw materials such as Iron, zinc, manganese or nickel and can be recycled. You can either return the batteries to us after use or return them free of charge in the immediate vicinity (e.g. in stores or in communal collection points or in our dispatch warehouse). The sale in sales outlets is limited to the usual quantities for end users as well as those used batteries that the distributor carries or has carried as new batteries in its range. The symbol with the crossed-out garbage can means that batteries and rechargeable batteries are not allowed to be disposed of with household waste. Under this symbol you will also find the following symbols with the following meanings: Pb: battery contains lead Cd: Battery contains cadmium Hg: battery contains mercury Orderhouse GmbH V11/11.2019
